The Automated Concierge Service (ACS) allows your hotel guests to access hotel information and participate in promotions by interacting with publicly displayed videos on screens in hotel lobbies and on in-room TVs, using their mobile devices.
We are specilaist in Selective Interactive Video (SIV) and pleased to be using our award-winning SIV design tool to deliver the ACS for you to offer an unbeatable luxury hospitality lifestyle data capture and customer management system.
Our ACS for hotels is new to the hospitality industry and therefore an opportunity to get ahead of competitors. The service has been specially designed for hotels to better understand customer requirements and to utilise this information to improve customer satisfaction.
Our execution strategy incorporates proven methodologies, extremely qualified personnel, and a highly responsive approach to managing deliverables. This enables us to offer a fully managed support service to maximise the benefits.
"The use of marketing automation platforms has surged, and the most successful businesses are now embracing real-time analytics to optimize how they engage each individual buyer." - Vala Afshar Chief Digital Evangelist, Salesforce
With the mounting research data supporting the benefits of video and more recently interactive video it is time to start taking advantage. Our ACS for hotels puts video at its center making these benefits available to you today.
High class hotels generally offer a concierge service to assist guests by performing various tasks such as advising on where to go, what to see and do, making restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation, etc.
The concierge service is a great way to ensure guests get the most from their stay and leaves satisfied. It is also an ideal way to build trust and obtain information to assist with marketing. Automating the concierge service is therefore an ideal way to improve customer engagement and open marketing opportunities.
Hotels have hospitality at the core of their mission.
Hotels are passionate about delivering exceptional guest experiences. Our ACS for hotels aligns with this demand and is a beacon of innovation making a visible statement of an hotel's commitment to this mission.
Hotels have made large investment in providing guests with in-room entertainment.
Making best use of current resources/technology is therefore a key element of the ACS for hotels in that it is deigned to work with existing display equipment with a simple connection to an internet ready PC. Your guests can take advantage of on-demand information and promotions in the comfort of their rooms.
Our Automated Concierge Service is new to the hotel industry and is changing the interface with customers to improve engagement and assist hotels in improving revenue streams.
For a limited period, we are offering a free consultation on the use of the Automated Concierge Service so hotels can make the most of the benefits and ensure the right adjustments are made to operations and processes.
The consultation will show how hotels can utilise the ACS to:
Increase hotel guests sales – Maximising on how much guests spend is an important part of hotel management and the consultation reviews the methods to improve product and service sales.
Raise Third Party Income – Recognising that you have a constant stream of guests the consultation highlights how the ACS can open access to raise revenue from third-party advertising or affiliate sales.
Improve Customer Engagement. The consultation identifies the best methods of configuring the ACS to offer measurable customers engagement options to encourage loyalty and brand support initiatives.
The consultation is delivered using SKYPE and is suitable for hotel General Managers, Sales Managers and Executives, Hotel Owners, Customer Managers and Marketing Executives, looking to determine how the ACS can aid their deliverables and assist in achieving targets.
We expect our Automated Concierge service for hotels to provide you with the following results. Click on the images below to discover more.
Increase your revenue
Increase your bookings
Grow third party income
Improve your ROI
Build brand loyalty
Better communication with your guests
Improve engagement data
Fully managed service
Setup and Operation
Our Automated Concierge service for hotels is new to the hospitality industry and this is an opportunity to stay ahead of your competitors.
Specially designed for top hotels to improve customer satisfaction.
How it works
Specially produced videos, specific to the region, are shown on display screens around your hotel or made available on in-room TVs. The videos interact with special IPV Apps (obtained when they check-in) that guests can access using their mobile devices to respond to things they see in the videos. In this way, they can, on-demand, obtain information or use services that they would expect to get using a quality concierge.
The base automated concierge system provide access to information and services covering the following:
Transport - bus, train, metro, taxi, airport, etc.
Attractions - stately homes, monuments, bridges, parks, etc.
Events - museums, zoo, theme parks, theatre, concerts, tours, etc.
Shops - Places to shop, how to get there, shopping times, etc.
Eating out – Restaurants, cafes, coffee shops, Tea rooms, etc.
Services – cleaners, banks, post office, foreign exchange, etc.
Night life – bars, clubs, casinos, etc.
Emergencies – Contacts, evacuation, first aid, etc.
Hotel facilities – check-in/out, room service, wake-up, bar, spa, gym, etc.
They can also use the IPV App to participate in special promotions, visit official website and make reservations.
Payment of a small setup fee will kick start delivery. During the setup phase, you will work with an appointed Service Manager to complete a Configuration Document (Please read our standard terms and conditions). The information in the Configuration Document is used to setup your Automatic Concierge and govern the systems ongoing operation. After setup, the system will go live and made available to your guests.
Tailor for different guests
A simple to use Control Panel enables customisation of the ACS to cater for a mix of different guest types thus making the system unique. This means your guests have one more reason to keep coming back to your hotel – A unique Automated Concierge Service - Perhaps the differentiator you’ve been waiting for.
Services & Emergencies
Choose a pricing plan that fits your needs.
THREE STAR ***
Upto 1000 Users
Upto 5 Base Videos
Support for 1 Client Video
Base Technical Support
Setup Fee £ 2479
FOUR STAR ****
Upto 10000 Users
Upto 10 Base Videos
Support for upto 5 Client Videos
Base Technical Support
Setup Fee £ 2479
FIVE STAR *****
Upto 20000 Users
Upto 20 Base Videos
Support for upto 20 Client Videos
Premium Technical Support
Setup Fee £ 2479
Contact us for information about discounts on these base prices of up to 40%
We are happy to answer any questions you have. Please use the form below to make contact:
Because customer engagement is important
BOOK A CONSULTATION
To experience the benefits of using our Automated Concierge service please book a consultation. When we receive your request we will contact you to agree a suitable date and time.
3 STAR SIGN UP
Pay the setup fee using Paypal to start your Automated Concierge configuration. When payment is confirmed we will contact you to finalise the system requirements and agree a go live date.
How to increase your hotel revenue plus a marketing tip every hotel should know
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