ABOUT OUR IPV SERVICE

Key features

Interactive

Our automated concierge service allows your hotel guests to access on-demand information and participate in promotions by interacting with publicly displayed videos on screens in hotel lobbies and on in-room TVs, using their mobile devices to provide a luxury hospitality lifestyle data capture and customer management system.

Passion

We are passionate about interactive video and pleased to be using our award-winning SIV design tool to deliver this automated luxury concierge service for you to offer unbeatable lifestyle management to your hotel guests.

Design

Our IPV service for hotels is new to the hospitality industry and therefore an opportunity for you to get ahead of your competitors. The service has been specially designed for top hotels to better understand customer requirements and to utilise this information to improve customer satisfaction.

Support

Our execution strategy incorporates proven methodologies, extremely qualified personnel, and a highly responsive approach to managing deliverables. This enables us to offer a fully managed support service to maximise the benefits.

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Book a demonstration

Seeing is believing. For some, our automated concierge service must be seen to be believed. If you are an innovative hotel, interested in using this service, then we are more than happy to walk you through the benefits using a SKYPE link for you how amazing this service is.

Book a Demo


Discover the power of Interactive Public Video
Demo
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RATIONALE

The need for an automated concierge service

Research

Research

“The use of marketing automation platforms has surged, and the most successful businesses are now embracing real-time analytics to optimize how they engage each individual buyer.” - Vala Afshar Chief Digital Evangelist, Salesforce

With the mounting research data supporting the benefits of video and more recently interactive video it is time to start taking advantage. Our IPV service for hotels puts video at its center making these benefits available to you today.






Opportunities

Opportunities

High class hotels generally offer a concierge service to assist guests by performing various tasks such as advising on where to go, what to see and do, making restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation, etc.

The concierge service is a great way to ensure guests get the most from their stay and leave satisfied. It is also an ideal way to build trust and obtain information to assist with marketing. Automating the concierge service therefore provides a way of opening up marketing opportunities.




Mission

Mission

Many hotels have hospitality at the core of their mission.

Hotels should be passionate about delivering exceptional guest experiences. Our IPV service for hotels align with this demand and is a beacon of innovation making a visible statement of doing the right thing.










Technology

Hotels have made large investment in providing guests with in-room entertainment.

Making best use of current resources/technology is therefore a key element of the IPV service for hotels in that it is deigned to work with existing display equipment with a simple connection to an internet ready PC. Your guest can take advantage of on-demand information and promotions in the comfort of their rooms.





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IPV
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BENEFITS

We expect our IPV service to provide you with the following results. Click on the images below to discover more.

Improve sales through an increase in the take up of promotion offers to improve your RevPar and GopPar results.

Increase your revenue

Improves bookings from reminders and better understanding of guests’ needs.

Increase your bookings

Third party income from the sale of advertising / promotion opportunities through the IPV services.  The automated concierge opens a vast opportunities for pursuing advertising within the solution.

Grow third party income

Use of existing display screens and in-room TV system to improve their Return On Investment.  Now you can make more of what you already have.

Improve your ROI

Development of a bespoke system to offer a branded service recognized by your customers.  Having something that stands out can make all the difference.

Build brand loyalty

Customer communication system that could become an integral part of business management.  Knowing your customer's requirements can go a long way to determine how best to structure your business.

Better communication with your guests

Measures and Improves customer satisfaction and engagement. Meaningful reports collect from data based on system use raher than subjective feedback surveys.

Improve engagement data

Our operational support makes it simple for you to offer your guests a quality automated concierge service without the need for extensive system support investment.  Take adavantage of our fully managed service and avoid challenges of integration, management time and learning curve.

Fully managed service

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Setup and Operation

Our IPV service for hotels is new to the hospitality industry and this is an opportunity to stay ahead of your competitors.

Specially designed for top hotels to improve customer satisfaction.

How it works

Specially produced videos, specific to the region, are shown on display screens around your hotel or made available on in-room TVs. The videos interact with special IPV Apps (obtained when they check-in) that guests can access using their mobile devices to respond to things they see in the videos. In this way, they can, on-demand, obtain information or use services that they would expect to get using a quality concierge. The base automated concierge system provide access to information and services covering the following:

  • Transport - bus, train, metro, taxi, airport, etc.
  • Attractions - stately homes, monuments, bridges, parks, etc.
  • Events - museums, zoo, theme parks, theatre, concerts, tours, etc.
  • Shops - Places to shop, how to get there, shopping times, etc.
  • Eating out – Restaurants, cafes, coffee shops, Tea rooms, etc.
  • Services – cleaners, banks, post office, foreign exchange, etc.
  • Night life – bars, clubs, casinos, etc.
  • Emergencies – Contacts, evacuation, first aid, etc.
  • Hotel facilities – check-in/out, room service, wake-up, bar, spa, gym, etc.

They can also use the IPV App to participate in special promotions, visit official website and make reservations.

Setup

Payment of a small setup fee will kick start delivery. During the setup phase you will work with an appointed Service Manager to complete a Configuration Document (Please read our standard terms and conditions). The information in the Configuration Document is used to setup your Automatic Concierge and govern the systems ongoing operation. After setup, the system will go live and made available to your guests.

Tailor for different guests

A simple to use Control Panel enables customisation of the IPV to cater for a mix of different guest types thus making the system unique. This means your guests have one more reason to keep coming back to your hotel – A unique Automated Concierge Service - Perhaps the differentiator you’ve been waiting for.

Transport

Attractions

Events

Shops

Eating Out

Nightlife

Services & Emergencies

Hotel Facilities

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PRICING

Choose a pricing plan that fits your needs.

  • THREE STAR ***
  • Upto 1000 Users
  • Upto 5 Base Videos
  • Support for 1 Client Video
  • Limited Reports
  • Base Technical Support
  • £ 7875

    per month
  • Setup Fee £ 2479
  • FOUR STAR ****
  • Upto 10000 Users
  • Upto 10 Base Videos
  • Support for upto 5 Client Videos
  • Full Reports
  • Base Technical Support
  • £ 12675

    per month
  • Setup Fee £ 2479
  • FIVE STAR *****
  • Upto 20000 Users
  • Upto 20 Base Videos
  • Support for upto 20 Client Videos
  • Full Reports
  • Premium Technical Support
  • £ 20475

    per month
  • Setup Fee £ 2479

Contact us for information about discounts on these base prices of up to 40%

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CONTACT

Get in touch. Send us a message:

Know your customers - improve your business

BOOK A DEMO

To experience the benefits of using our Automated Concierge service please book a demonstration. When we recieve your request we will contact you to agree a suitable date and time.





3 STAR SIGN UP

Pay the setup fee using Paypal to start your Automated Concierge configuration. When payment is confirmed we will contact you to finalise the system requirements and agree a go live date.







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