Our automated concierge service allows your hotel guests to access on-demand information and participate in promotions by interacting with publicly displayed videos on screens in hotel lobbies and on in-room TVs, using their mobile devices to provide a luxury hospitality lifestyle data capture and customer management system.
We are passionate about interactive video and pleased to be using our award-winning SIV design tool to deliver this automated luxury concierge service for you to offer unbeatable lifestyle management to your hotel guests.
Our IPV service for hotels is new to the hospitality industry and therefore an opportunity for you to get ahead of your competitors. The service has been specially designed for top hotels to better understand customer requirements and to utilise this information to improve customer satisfaction.
Our execution strategy incorporates proven methodologies, extremely qualified personnel, and a highly responsive approach to managing deliverables. This enables us to offer a fully managed support service to maximise the benefits.
Seeing is believing. For some, our automated concierge service must be seen to be believed. If you are an innovative hotel, interested in using this service, then we are more than happy to walk you through the benefits using a SKYPE link for you how amazing this service is.
“The use of marketing automation platforms has surged, and the most successful businesses are now embracing real-time analytics to optimize how they engage each individual buyer.” - Vala Afshar Chief Digital Evangelist, Salesforce
With the mounting research data supporting the benefits of video and more recently interactive video it is time to start taking advantage. Our IPV service for hotels puts video at its center making these benefits available to you today.
High class hotels generally offer a concierge service to assist guests by performing various tasks such as advising on where to go, what to see and do, making restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation, etc.
The concierge service is a great way to ensure guests get the most from their stay and leave satisfied. It is also an ideal way to build trust and obtain information to assist with marketing. Automating the concierge service therefore provides a way of opening up marketing opportunities.
Many hotels have hospitality at the core of their mission.
Hotels should be passionate about delivering exceptional guest experiences. Our IPV service for hotels align with this demand and is a beacon of innovation making a visible statement of doing the right thing.
Hotels have made large investment in providing guests with in-room entertainment.
Making best use of current resources/technology is therefore a key element of the IPV service for hotels in that it is deigned to work with existing display equipment with a simple connection to an internet ready PC. Your guest can take advantage of on-demand information and promotions in the comfort of their rooms.
Our IPV service for hotels is new to the hospitality industry and this is an opportunity to stay ahead of your competitors.
Specially designed for top hotels to improve customer satisfaction.
How it works
Specially produced videos, specific to the region, are shown on display screens around your hotel or made available on in-room TVs. The videos interact with special IPV Apps (obtained when they check-in) that guests can access using their mobile devices to respond to things they see in the videos. In this way, they can, on-demand, obtain information or use services that they would expect to get using a quality concierge.
The base automated concierge system provide access to information and services covering the following:
Transport - bus, train, metro, taxi, airport, etc.
Attractions - stately homes, monuments, bridges, parks, etc.
Events - museums, zoo, theme parks, theatre, concerts, tours, etc.
Shops - Places to shop, how to get there, shopping times, etc.
Eating out – Restaurants, cafes, coffee shops, Tea rooms, etc.
Services – cleaners, banks, post office, foreign exchange, etc.
Night life – bars, clubs, casinos, etc.
Emergencies – Contacts, evacuation, first aid, etc.
Hotel facilities – check-in/out, room service, wake-up, bar, spa, gym, etc.
They can also use the IPV App to participate in special promotions, visit official website and make reservations.
Payment of a small setup fee will kick start delivery. During the setup phase you will work with an appointed Service Manager to complete a Configuration Document (Please read our standard terms and conditions). The information in the Configuration Document is used to setup your Automatic Concierge and govern the systems ongoing operation. After setup, the system will go live and made available to your guests.
Tailor for different guests
A simple to use Control Panel enables customisation of the IPV to cater for a mix of different guest types thus making the system unique. This means your guests have one more reason to keep coming back to your hotel – A unique Automated Concierge Service - Perhaps the differentiator you’ve been waiting for.