Automated Concierge service


Key features


Our automated concierge service allows your hotel guests to access on-demand information and participate in promotions by interacting with publicly displayed videos on screens in hotel lobbies and on in-room TVs, using their mobile devices to provide a luxury hospitality lifestyle data capture and customer management system.


We are passionate about interactive video and pleased to be using our award-winning SIV design tool to deliver this automated luxury concierge service for you to offer unbeatable lifestyle management to your hotel guests.


Our IPV service for hotels is new to the hospitality industry and therefore an opportunity for you to get ahead of your competitors. The service has been specially designed for top hotels to better understand customer requirements and to utilise this information to improve customer satisfaction.


Our execution strategy incorporates proven methodologies, extremely qualified personnel, and a highly responsive approach to managing deliverables. This enables us to offer a fully managed support service to maximise the benefits.

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The need for an automated concierge service



"The use of marketing automation platforms has surged, and the most successful businesses are now embracing real-time analytics to optimize how they engage each individual buyer." - Vala Afshar Chief Digital Evangelist, Salesforce

With the mounting research data supporting the benefits of video and more recently interactive video it is time to start taking advantage. Our IPV service for hotels puts video at its center making these benefits available to you today.



High class hotels generally offer a concierge service to assist guests by performing various tasks such as advising on where to go, what to see and do, making restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation, etc.

The concierge service is a great way to ensure guests get the most from their stay and leave satisfied. It is also an ideal way to build trust and obtain information to assist with marketing. Automating the concierge service therefore provides a way of opening marketing opportunities.



Many hotels have hospitality at the core of their mission.

Hotels should be passionate about delivering exceptional guest experiences. Our IPV service for hotels align with this demand and is a beacon of innovation making a visible statement of doing the right thing.


Hotels have made large investment in providing guests with in-room entertainment.

Making best use of current resources/technology is therefore a key element of the IPV service for hotels in that it is deigned to work with existing display equipment with a simple connection to an internet ready PC. Your guest can take advantage of on-demand information and promotions in the comfort of their rooms.

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Book a demonstration

Our Automated Concierge Service must be seen to be believed. If you are an innovative hotel, interested in using this service, then we are more than happy to walk you through the benefits using a SKYPE link for you to discover how amazing this service is.

The demonstration will show how you can:

  • Increase hotel guest’s sales – Maximising on how much guests spend is an important part of hotel management and our service is designed to encourage guests to utilise your facilities or buy your products.

  • Raise Third Party Income – Recognising that you have a constant stream of guests our system enables you to open access to raise revenue from third party advertising or affiliate sales.
To ensure you do not miss this opportunity you can reserve a demonstration using Eventbrite. Register today to secure your preferred date.

Book a Demo

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We expect our Automated Concierge service for hotels to provide you with the following results. Click on the images below to discover more.

Improve sales through an increase in the take up of promotion offers to improve your RevPar and GopPar results.

Increase your revenue

Improves bookings from reminders and better understanding of guests’ needs.

Increase your bookings

Third party income from the sale of advertising / promotion opportunities through the IPV services.  The automated concierge opens a vast opportunities for pursuing advertising within the solution.

Grow third party income

Use of existing display screens and in-room TV system to improve their Return On Investment.  Now you can make more of what you already have.

Improve your ROI

Development of a bespoke system to offer a branded service recognized by your customers.  Having something that stands out can make all the difference.

Build brand loyalty

Customer communication system that could become an integral part of business management.  Knowing your customer's requirements can go a long way to determine how best to structure your business.

Better communication with your guests

Measures and Improves customer satisfaction and engagement. Meaningful reports collect from data based on system use raher than subjective feedback surveys.

Improve engagement data

Our operational support makes it simple for you to offer your guests a quality automated concierge service without the need for extensive system support investment.  Take advantage of our fully managed service and avoid challenges of integration, management time and learning curve.

Fully managed service


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Get in touch. Send us a message:

Know your customers - improve your business


To experience the benefits of using our Automated Concierge service please book a demonstration. When we recieve your request we will contact you to agree a suitable date and time.


Pay the setup fee using Paypal to start your Automated Concierge configuration. When payment is confirmed we will contact you to finalise the system requirements and agree a go live date.


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Registration is open on Eventbrite to book an online demonstration of the Automated Concierge Service (ACS) service - how to increase hotel revenues